Patient Support Specialist/Case Manager (s872)

  • Contract Duration: 6+ months REMOTE
  • Clinical
  • Cambridge, MA
  • This position has been filled

Website Lenox Executive Search


6+ month Contract REMOTE role. 2-4 years patient facing role experience in case management, reimbursement or patient advocacy.

Lenox Executive Search is seeking an experienced Patient Support Specialist to fill an 6+ month contractual role with one of the world’s top ten global pharmaceutical companies. Must have experience with engaging patients and caregivers with rare/chronic conditions. Bilingual (English & Spanish) highly preferred.

REQURIEMENTS for the Patient Support Specialist:

  • BS/BA degree preferred
  • Minimum of 2-4 years patient facing role experience in case management, reimbursement or patient advocacy
  • Prior reimbursement experience preferred
  • Working hours may vary based on business needs and team coverage
  • Experience with engaging patients and caregivers with rare/chronic conditions
  • Comprehensive understanding of the reimbursement process, billing/coding, insurance plans, payer trends, financial assistance programs, chartable access and related resources
  • Excellent phone communication and service-oriented mindset
  • Excellent attention to detail and ability to multi-task in a fast-paced environment
  • Proficient with SaleForce or similar patient CRM systems
  • Language requirements: English required and Spanish highly preferred

RESPONSIBILITIES of the Patient Support Specialist:

  • Engage patients/families to create a long-term relationship, uncover patient needs, understand challenges, and provide education and support to start or continue therapy. Manage complex issues and utilize approved resources to reduce/remove barriers as needed
  • Assist in obtaining insurance approval for therapy, proactively plans for maintenance of coverage by working with the patients/families, healthcare providers, insurance companies and specialty pharmacies
  • Enroll patients who qualify in financial assistance or gap coverage
  • Educate patients/families and healthcare providers about patient support services. Educate about patient insurance options, limitations, requirements. Connect patients/families with local resources
  • Document call details with attention to data integrity to ensure compliance and data analysis
  • Identify areas of opportunity to strengthen the patient experience and enhance our service offering
  • Seek coaching feedback to enhance service skills

Our COVID-19 Policy

As with other larger employers and customer-facing organizations, Lenox Executive Search is carefully monitoring the situation regarding Coronavirus (COVID-19), with a particular focus on public health guidance offered by the CDC and state officials.  We are reaching out to make you aware of our activities and preparations in light of the spread of the Coronavirus (COVID-19). Our number one priority is the safety of our employees, clients and the broader community. Given the current unpredictable nature of the spread of COVID-19, and in an abundance of caution, Lenox Executive Search has implemented the following practices immediately:
  • We have increased our overnight cleaning activities to ensure frequently touched areas are being disinfected and sanitized.
  • We have implemented social distancing techniques to minimize the typical face-to-face- contact by utilizing teleconference calls and flexible workspaces.  We have suspended non-essential business travel for our employees and have asked that inter-company meetings be conducted via teleconference. In addition, we kindly ask all of our customers to help us maintain a handshake-free zone at all Lenox Executive Search locations.
  • We have asked employers who feel ill to stay home.
  • We have convened a team of senior leaders who meet daily to discuss the situation and stand ready to take additional steps, if necessary.
  • We have measures in place to ensure our operations can effectively continue so that we can provide our clients uninterrupted service.  Lenox Executive Search already had robust and detailed business continuity plans in place.
– The Lenox Executive Search Team