Sr. Quality Operations Specialist (Pharma GMP))v931)

  • Contract Duration: 12+ months
  • Manufacturing
  • Swiftwater, PA

Website Lenox Executive Search

Job description

CONTRACT role with potential to extend to 2 years. Role will being remotely and will transition to a partial onsite role (1-2 days per week) in Swiftwater, PA. in the future.

Lenox Executive Search is seeking an experienced Returns Specialist to fill a potential 24-month contractual role with a global pharmaceutical company in Swiftwater, PA. Must have 2+ years of Customer Service with Returns Management experience.

REQUIREMENTS for the Returns Specialist:

  • Minimum of 2+ years experience in Customer Service with Returns Management experience
  • Bachelor’s degree strongly preferred or equivalent working experience.
  • Returns management, reverse logistics background required.
  • Strong Customer Service experience.
  • Maneuverability, as they might go from responsibility to responsibility.
  • Processing returns experience. Ensure Credit and Rricing is correct.
  • SAP experience a plus.
  • Must have Excel experience.
  • Some Pharma industry experience a plus
  • Work hours – M-F, 9-5 EST

RESPONSIBILITIES of the Returns Specialist:

  • Responsible for coordinating activities and resources in support of reverse logistics projects that impact multiple departments, systems, or work-flows .
  • Handles day to day activities surrounding reverse logistics, dedicated mainly to managing returns and adjustments.
  • Provides premium service and support to customers, as defined by individual or unique customer needs.
  • Responsible for complying with all applicable SOX and internal controls, and maintaining all relevant department KPIs.
  • Responsible for delivering on service levels for adjustments and returns and delivering the highest level of service to customers.
  • The majority of returns and adjustments are processed manually, while approvals from management are also done via excel and email.

Job Type: Contract

Salary: $30.00 – $35.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Swiftwater, PA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you vaccinated?

Experience:

  • Customer Service: 2 years (Preferred)
  • Pharmaceutical industry: 1 year (Preferred)
  • Microsoft Excel: 1 year (Preferred)
  • SAP: 1 year (Preferred)
  • Returns Management: 2 years (Preferred)
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