Sr. Quality Operations Specialist (Pharma GMP))v931)

  • Contract Duration: 12+ months
  • Manufacturing
  • Swiftwater, PA

Website Lenox Executive Search

Job description

CONTRACT role with potential to extend to 2 years. Role will being remotely and will transition to a partial onsite role (1-2 days per week) in Swiftwater, PA. in the future.

Lenox Executive Search is seeking an experienced Returns Specialist to fill a potential 24-month contractual role with a global pharmaceutical company in Swiftwater, PA. Must have 2+ years of Customer Service with Returns Management experience.

REQUIREMENTS for the Returns Specialist:

  • Minimum of 2+ years experience in Customer Service with Returns Management experience
  • Bachelor’s degree strongly preferred or equivalent working experience.
  • Returns management, reverse logistics background required.
  • Strong Customer Service experience.
  • Maneuverability, as they might go from responsibility to responsibility.
  • Processing returns experience. Ensure Credit and Rricing is correct.
  • SAP experience a plus.
  • Must have Excel experience.
  • Some Pharma industry experience a plus
  • Work hours – M-F, 9-5 EST

RESPONSIBILITIES of the Returns Specialist:

  • Responsible for coordinating activities and resources in support of reverse logistics projects that impact multiple departments, systems, or work-flows .
  • Handles day to day activities surrounding reverse logistics, dedicated mainly to managing returns and adjustments.
  • Provides premium service and support to customers, as defined by individual or unique customer needs.
  • Responsible for complying with all applicable SOX and internal controls, and maintaining all relevant department KPIs.
  • Responsible for delivering on service levels for adjustments and returns and delivering the highest level of service to customers.
  • The majority of returns and adjustments are processed manually, while approvals from management are also done via excel and email.

Job Type: Contract

Salary: $30.00 – $35.00 per hour


  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Swiftwater, PA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you vaccinated?


  • Customer Service: 2 years (Preferred)
  • Pharmaceutical industry: 1 year (Preferred)
  • Microsoft Excel: 1 year (Preferred)
  • SAP: 1 year (Preferred)
  • Returns Management: 2 years (Preferred)
Upload your resume here.

Our COVID-19 Policy

As with other larger employers and customer-facing organizations, Lenox Executive Search is carefully monitoring the situation regarding Coronavirus (COVID-19), with a particular focus on public health guidance offered by the CDC and state officials.  We are reaching out to make you aware of our activities and preparations in light of the spread of the Coronavirus (COVID-19). Our number one priority is the safety of our employees, clients and the broader community. Given the current unpredictable nature of the spread of COVID-19, and in an abundance of caution, Lenox Executive Search has implemented the following practices immediately:
  • We have increased our overnight cleaning activities to ensure frequently touched areas are being disinfected and sanitized.
  • We have implemented social distancing techniques to minimize the typical face-to-face- contact by utilizing teleconference calls and flexible workspaces.  We have suspended non-essential business travel for our employees and have asked that inter-company meetings be conducted via teleconference. In addition, we kindly ask all of our customers to help us maintain a handshake-free zone at all Lenox Executive Search locations.
  • We have asked employers who feel ill to stay home.
  • We have convened a team of senior leaders who meet daily to discuss the situation and stand ready to take additional steps, if necessary.
  • We have measures in place to ensure our operations can effectively continue so that we can provide our clients uninterrupted service.  Lenox Executive Search already had robust and detailed business continuity plans in place.
– The Lenox Executive Search Team